Pristine Brown- 419

Privacy Policy for Stepnsole Stepnsole is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.stepnsole.com. Please read this policy carefully to understand how we handle your information. We do not sell or share your personal information with third parties. What personal information do we collect? When you visit our site, register, or place an order, we may ask you for the following personal details: Name Email address Contact number Mailing address Payment details (credit card or other payment methods) Any other information necessary to complete your transaction or provide support When do we collect information? We collect your information when you: Register on our website Place an order Subscribe to our newsletter Leave a message with our customer service team Provide information through any other interactive features on our site How we use your personal information The information we collect may be used for the following purposes: To process orders and send updates related to your purchase To contact you in case of any issues with the delivery or order processing To send text message updates about your delivery status To personalize your experience on our website and deliver content or product recommendations based on your preferences To respond to customer service inquiries and support requests To process your transactions quickly and efficiently To request feedback and reviews on our products or services Data Retention We will keep your personal information only for as long as necessary to fulfill our services to you or as required by law. Once this period has passed, your information will be deleted or anonymized to protect your privacy. How we protect your information We use SSL (Secure Sockets Layer) technology to ensure that your sensitive data, such as credit card details, is securely transmitted through encrypted links. We also implement a range of security measures to safeguard your personal information against unauthorized access, alteration, or destruction. Your rights You have the right to: Access and review the personal information we have about you Request corrections to your data if it is inaccurate Request deletion of your personal information, subject to legal and operational requirements Third-party Disclosure We do not sell, trade, or rent your personal information to outside parties. We may, however, share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as they agree to keep this information confidential. Changes to our Privacy Policy We may update this Privacy Policy from time to time. If we make significant changes, we will post those changes on this page and/or send an email notification. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Returns Policy

Refund policy Shipping & Exchange Procedure for Stepnsole At Stepnsole, we value your satisfaction. Below are the terms and procedures for returning or exchanging items. Return Policy You, as the customer, have the right to return the package after confirming payment and acknowledging the delivery to the courier company. If you wish to return the package: Notify us after making payment to the courier. You will be required to send the package back at your own expense for return or exchange. Please note that it is against the rules of Cash on Delivery (COD) in Pakistan to ask the courier to open the package before you make the payment. Exchange Policy You can apply for an exchange within 3 days of receiving your purchase. If you are not satisfied with your order, you may return the item to us within this period, and we will gladly process an exchange within 3 days of receiving the returned goods. Items must be unworn, unwashed, undamaged, and unused, with all original tags attached for a return or exchange to be accepted. NOTE: The buyer is responsible for return shipping costs unless the item is defective. Exchange Procedure Exchanges are subject to stock availability. Please follow the steps below to return or exchange your item: Take a clear picture of the defective part of the item (if applicable). Pack the item back in the original packaging. Email us the picture of the defective item and inform us that you wish to return or exchange it. We will provide you with the return address. Go to your local courier service and send the package to us. Once we receive the returned package, we will process the exchange. NOTE: Free-of-charge exchanges are only possible if the item has a visible defect. Otherwise, return shipping costs will be borne by the buyer.